Shipping policy
Shipping Policy
Thank you for shopping with Bare Ember. We’re excited to create and ship your order.
Order Processing
Orders are processed within 2–7 business days (excluding weekends and holidays).
Processing times may be longer during:
- Product launches
- Sales events
- Holidays
- High-volume order periods
- Custom or personalized orders
Once your order ships, you’ll receive a confirmation email with tracking information (if available).
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on:
- Order size
- Shipping destination
- Selected shipping method
Estimated delivery times:
Standard Shipping:
3–7 business days after shipment
Custom/Personalized Orders:
Additional production time may apply.
Please note: Delivery estimates are not guaranteed.
Order Tracking
If tracking is available, you’ll receive tracking details once your order ships.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is entered:
- Contact us immediately at [YOUR EMAIL]
- We cannot guarantee changes once an order has been processed
- Returned packages may require additional shipping fees for reshipment
Lost, Stolen, or Delayed Packages
Once packages are transferred to the shipping carrier, delivery is outside of Bare Ember’s control.
If your package is:
- Marked delivered but not received
- Delayed in transit
- Lost by the carrier
Please contact the carrier first and then reach out to us if additional assistance is needed.
Bare Ember is not responsible for carrier delays, weather delays, or lost/stolen packages after delivery confirmation.
Damaged Orders
If your order arrives damaged:
Please contact us within 3 days of delivery and include:
- Order number
- Photos of packaging
- Photos of damaged items
We’ll review the issue and work to make it right.
Contact Us
Questions about shipping?
Bare Ember
📧 megantaylor731@gmail.com
🌐 bareemberco.com